Main Content Region

Department Spotlight: Digital Transformation

Department Spotlight: Digital Transformation

There’s a new department in ITS! Web Services has transformed into Digital Transformation (Dx). They are located in the Pfau Library PL-1105. Utilizing web and mobile technologies, Dx strives to create a culture of easily accessible, intelligently designed, and seamless systems to improve the human experience at CSUSB. That means offering as many features to the CSUSB myCoyote mobile app as possible. The myCoyote app is currently used by over 10,000 people. It is available for both iOS and Android devices. Dx plans to offer features such as the ability for students to navigate to a classroom, book an appointment with an advisor, view seat availability in computer labs, and receive personal notifications for things such as enrollment dates, holds, or when a grade has been posted. Dx has already created a chatbot for Financial Aid and they plan to build out more features, such as answering questions about dining, parking, and advising. 
 
Ultimately, Digital Transformation seeks to improve university processes, eliminate bottlenecks, reduce barriers, and increase efficiency by creating tools that accelerate graduation and support the success of our students, faculty, and staff.