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Student Resources

Complaint Resources References Chart

This chart lists out the various categories of complaints and the department, or individual, which handles it.

Student/Applicant for Admission Complaint Resources Reference List
Nature of Complaint Who is bringing the complaint to your attention? Who/what is the complaint filed against Action
Sexual Assault/Intimidation/Threat to safety  Anyone Anyone Contact the University Police Department dispatch (non-emergency) at 909-537-7777; IF EMERGENCY DIAL 911
Discrimination, Harassment or Retaliation based on gender or sexual orientation* Anyone Anyone Refer the individual to Jeanne Durr, Interim Institutional Equity & Compliance, SH-131, 909-537-5669
Discrimination, Harassment or Retaliation based on any protected statuses* except gender or sexual orientation Student or Student Applicant Student, CSU, CSU Employee, or Third Party

Refer students or staff to Jeanne Durr, Interim Associate Vice President, Human Resources, SH-110, 909-537-5138

Grade Appeal or Grievance regarding academic decisions where discrimination is not at issue Student Faculty Visit Student Academic Grievance Procedure or refer to Ed Mendoza, Director of Advising & Academic Services, UH-378, 909-537-3022
Faculty behaves unprofessionally or inappropriately Student Faculty Refer the individual to Kevin Grisham, Associate Provost for Faculty Affairs and Development, AD-101, 909-537-5024
A Staff member or administrator behaves unprofessionally or inappropriately Student Staff or Administrator Refer the individual to Robin Phillips, Executive Director, Human Resources, SH-110, 909-537-5138
Stress; feeling emotional; unable to cope; personal problems, etc. Student Anyone Refer student to the Psychological Counseling Center, HC-162, 24/7 Service, 909-537-5040
Assistance informally resolving problems, complaints or university-related concerns Anyone Anyone Refer the individual to Twillea Evans-Carthen, Director, University Ombuds, PL-268, 909-537-5635