Staff Resources

Complaint Reference Chart

This chart lists out the various categories of complaints and the department, or individual, which handles it.

Student/applicant for admission complaint resources reference list
Nature of Complaint Who is bringing the complaint to your attention? Who/what is the complaint filed against Action
Sexual Assault/Intimidation/Threat to safety  Anyone Anyone Contact the University Police Department dispatch (non-emergency) at 909-537-7777; IF EMERGENCY DIAL 911
Discrimination, Harassment or Retaliation based on gender or sexual orientation* Anyone Anyone Refer the individual to Cristina Martin, Title IX Director, SMSU-103A, 909-537-5669
Assistance informally resolving problems, complaints or university-related concerns Anyone Anyone Refer the individual to Twillea Evans-Carthen, Director,  University Ombuds, PL-268, 909-537-5635

Executive Order No. 1097 was established to provide students /applicants for admission (“applicants”) a systemwide procedure to file complaints alleging violations of the California State University (CSU) systemwide policy prohibiting discrimination, harassment and retaliation against students and applicants which are made by students, the CSU, CSU employees and/or third parties. However, no student/applicant is precluded by Executive Order No. 1097 from filing a complaint at any time with the U.S. Department of Education, Office for Civil Rights, 50 Beale Street, Suite 7200, San Francisco, CA 94105, telephone 415.486.5555, TDD 877.521.2172, or in court where civil law remedies, including but not limited to injunctions, restraining orders or other remedies or orders may also be available.

*Protected Statuses include: Age, Disability, Gender, Genetic Information, Nationality, Race or Ethnicity, Religion, Sexual Orientation and/or Veteran Status