IT Governance

CIA Delegate Approval Process Update-

Presentation and update to the Executive Committee from Michelle Behne, Information Security and Emerging Technologies, on the progress of the CIA delegate process. Michelle shared the results of the follow-up survey sent to users in March to measure how the CIA request process had impacted Delegates. Major highlights included decreases in inaccuracy issues, inaccurate information from PeopleSoft, and MPP approval issues. She also briefly shared an overview of the upcoming version 3- MPP view page. 

Telecommunications Infrastructure at CSUSB-

Gerard Au provided information to the Executive Committee telecommunications infrastructure updates. He provided an overview of the cellular service on campus and provided details on the coverage enhancements for the four carriers currently on campus—Sprint, AT&T, T-Mobile and Verizon. Additionally, Gerard shared information about telecom services and enhancements, the VoIP upgrade and the telecom roadmap looking forward.

Cherwell Update-

Christopher Bradney, Technology Support Center, provided an overview of the Cherwell, the service management platform chosen for CSUSB through a collaborative process between ITS and the Colleges. Cherwell will first serve as the IT Service management tool with plans of expansion to become an enterprise service management platform. Christopher shared the timeline with the Executive Committee and announced the target launch date of August 1, 2018.

Global Data Protection Regulation (GDPR)- VP Sudhakar shared an overview about the GDPR that will come into effect on May 25, 2018 to strengthen security and privacy protection for individuals. Dr. Javier Torner will be invited to the next Executive Committee Meeting to present further details.