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JHBC Professional Writing Office


“Writing is thinking. To write well is to think clearly. That's why it's so hard.' – David McCullough

The JHBC Professional Writing Office is open to both graduate and undergraduate students who seek to improve their writing in general and specifically hone in on business writing skills. We tutor students across the disciplines in all stages of the writing process, but focus primarily in writing associated with business.

Hours of Operation and Contact

Fall 2022 Hours:

Monday: 11 a.m. - 8 p.m. 

Tuesday: 10 a.m. - 8 p.m. 

Wednesday: 11 a.m. - 8 p.m. 

Thursday: 10 a.m. - 8 p.m. 

Friday: 10 a.m. - 8 p.m. 


Location: JB 462

Phone: (909) 537-3704 (We are not checking messages at this time-- please email for questions or concerns)


How to Make an Appointment

  1. Visit and log-in or create a new account.
  2. Select the appointment time that best fits your needs.
  3. Fill out the appointment form and click “submit.”
  4. Be on time for your appointment with your assignment printed out.
  5. If you are more than five minutes late, you will not receive credit for your visit and will risk losing your appointment slot.

More About the PWO

<a href=";showinfo=0">Watch JHBC Professional Writing Office YouTube Video</a>


Meet Our Staff


Professor Melissa Bakeman

Melissa 'Mel' Bakeman, Faculty Director

Years teaching: I have taught at CSUSB for over two decades.

Future career plans: Never grow up, but be responsible in the process.

Fun fact: I have over two dozen animals—including twenty chickens and an indoor pig named Churchill.

Favorite book/movie: Raymond Chandler's Farewell My Lovely/My Butterfly or the Shawshank Redemption


A. Marquez

Alejandra Marquez

M.A. English Composition, Literature concentration c/o 2020

Future career plans: Teach at the university level (get a Ph.D.)   :)

Fun fact: I have nearly 300 books and have read about 2/3 of them!

A favorite book: This Bridge Called My Back by Cherríe Moraga and Gloria E. Anzaldúa 

Serina Item

Serina Item

Major: M.A. English and Writing Studies, Literature and Applied Linguistics Concentration

Future Career Plans: I would love to teach literature for California Community Colleges.

Fun Fact: I am a certified chef, and I try to cook something from scratch every day. 

Favorite Book: I love Y.A. My favorite books are The Giver by Lois Lowry and The Catcher in the Rye by J.D. Salinger.

Female with long brown hair, glasses, white background

Jacinta Mercado-Knowles 

Major: Sociology

Future Career Plans: I want to pursue becoming a college professor in the social sciences, as I’m very interested in sociology, anthropology, and communication studies. I’d also like to write a work of fiction if I ever get the time. 

Fun Fact: One of my favorite things in the world is to make things, whether that’s knitting, digital art, or singing, I love the process and outcome of making nice things. The latest thing I’ve made is a dragon scale dice bag for table-top games, which I’m very proud of.

Favorite TV Show:  Avatar the Last Airbender is an absolute classic and favorite fallback series I like to watch at nearly any given time.

Tutor Alumni

Congratulations to our past tutors who have graduated! 


Breanna Hinckley

Breanna Hinckley, c/o 2017

B.A. Business Administration

Concentrations: Management and Marketing


Bryan White

Bryan White, c/o 2017

B.A. Business Administration

Concentration: Marketing


Picture of Chloe Watts

Chloe Watts c/o 2018

B.A. Liberal Studies 


Picture of Lauren Cook

Lauren Cook c/o 2019

 B.A. Communications


Photo of Erin Metz

Erin Metz c/o 2019

B.A. English, concentration in Creative Writing


Alberto Velasco Jr.

Alberto Velasco, Jr. c/o 2019

B.A. Administration, Entrepreneurship Concentration

Picture of Marisol Rivera

Marisol Rivera c/o 2019

M.A. English Composition

Photo of Randy Lucio

Randy Lucio c/o 2020

M.A. English Composition, concentration in Applied Linguistics

Jaye Johnson c/o 2021

George Romero c/o 2022

Photo of Ryan Miller

Ryan Miller

Major: B.A. in Business Administration, Finance concentration 

Photo of Betty Thompson

Betty Thompson

Major: B.A. in Business Administration, Information Systems and Technology concentration

 Photo of PWO tutor: Blond/Brown hair, brown eyes

Taylor Rubio

Major: Post-Bachelorette Teaching Credential- Single Subjec