Please be mindful that if a staff member is not logged into the Bomgar Client to start or receive a IT Chat Request. If not, a Incident request will be created and accessible in Cherwell. 

  • Login to the Bomgar client using your Username and password.
    • Note: This is not your Coyote ID # and password. A Username and Password will be created for you via a request to the Technology Support Center at .
  • Then, select login.

  • The following screen will display for the admin and display a user if a chat request is initiated.

  • Once you begin the chat, the following screen will display:
  • Screen sharing capabilities, chat, user detail


Connecting with the User

  • Direct the user you are connecting with to Bomgar Connect
  • Once the user on the webpage, select the IT Chat Request

  • The user will see the following message. Have them select yes.

  • The following message will display for the use, have them select Ok.

  • This will prompt a file to run and open. Shortly after, a grey window will display showing connection.

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