What is Clutter
Clutter is a feature within Office 365 that is turned on by default, and is intended to act as a filter, similar to an anti-spam filter, that moves less important email (based on your reading habits) into a "Clutter" folder where they can be viewed later or ignored. While most of the mail going into the "Clutter" folder should be bulk mail (advertisements) and messages from mailing lists, there may be items of importance that could be filtered into your "Clutter" folder based on the content/score of the message. Therefore, it is advisible to periodically check your "Clutter" folder for such items.
Individuals can choose to disable Clutter if desired. Please follow the instructions below (a 4-step process) on turning clutter on or off.
Turn Clutter on or off
You need to turn on Clutter in Outlook Web App, so that you can use it both in Outlook Web App and Outlook.
- Sign in to Outlook Web App. For help, see Sign in to Outlook Web App.
- At the top left corner of the page, select the App launcher icon, and then select Mail.
- On the top right corner of the page, go to Settings > Options > Mail > Automatic processing > Clutter.