https://www.googletagmanager.com/ns.html?id=GTM-NNF3VL8

Resetting a forgotten password on the new IDMS

Step 1: Resetting Forgotten Password

  1. Go to the IDMS Self-Service 
  2. Click on “Forgot Password"

Step 2:  Begin Account Recovery

  1. Enter required information
  2. Click “SUBMIT” when completed

Screenshot of step 2 resetting a forgotten password on IDMS

Step 3: Choose an account recovery method

From the available methods, click on the desired method.

Screenshot of step 3 to choose the account recovery method

Step 3A: Answering Your Security Questions

  1. If you select “Answer My Security Questions”, choose the questions from the drop down menu
  2. Enter answer to the question.
  3. Press SUBMIT.
  4. You may now enter a new password.

Screenshot of account recovery by answering security questions

Screenshot- step 3A answering security questions

Screenshot step 3A reset password

  1. Note, your password must conform to the following:
    1. Be at least 8 characters
    2. Be no more than 32 characters
    3. Contain at least one digit (number)
    4. Contain at least one letter
    5. Contain at least one uppercase letter
    6. Contain at least one special character: !#$%&()+-/
    7. Also note, your account retains a history of your previously used passwords. You may not re-use your used passwords.

Step 3B:  Email Account Recovery

  1. Click on the link entitled “Receive an email with an account recovery code”
  2. You will be sent an email with a recovery code. Once received, press CONTINUE

Screenshot for email account recovery

  1. Under “Forgotten Password” click on the link titled “Complete Your Account Recovery”

Screenschot of next step to account recovery by Email

  1. Enter ID Number and Recovery Code
  2. Click SUBMIT

Screenshot of login with recovery code

  1. You may now enter a new password
  2. Note, your password must conform to the following:
    1. Be at least 8 characters
    2. Be no more than 32 characters
    3. Contain at least one digit (number)
    4. Contain at least one letter
    5. Contain at least one uppercase letter
    6. Contain at least one special character: !#$%&()+-/
  3. Also note, your account retains a history of your previously used passwords. You may not re-use your used passwords.

Screenshot step 3A reset password

Step 3C:  Receive Recovery Code via Text Message

  1. Click on the link entitled "Receive a text message with an account recovery code"
  2. When code is received, press CONTINUE

Screenshot of account recovery by text message

  1. When text message is received, enter ID number and recovery code.

Screenshot of login with recovery code

  1. You may now enter a new password
  2. Note, your password must conform to the following:
    1. Be at least 8 characters
    2. Be no more than 32 characters
    3. Contain at least one digit (number)
    4. Contain at least one letter
    5. Contain at least one uppercase letter
    6. Contain at least one special character: !#$%&()+-/
  3. Also note, your account retains a history of your previously used passwords. You may not re-use your used passwords.

Screenshot step 3A reset password


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