Uninstall the Creative Cloud desktop app

Uninstall the Creative Cloud desktop app on Windows

  1. Download the ZIP file containing the executable uninstaller.
    1. DOWNLOAD
    2. Get file - Creative Cloud Uninstaller.zip
  2. Extract Creative Cloud Uninstaller.zip.
  3. Run the executable installer file, Creative Cloud Uninstaller.exe.
  4. The installer prompts you to confirm that you want to uninstall the Creative Cloud desktop app. Review the message and click Uninstall.

  5. The uninstaller removes the app from your computer and displays a confirmation message. Click Close.
  6. Download and install the Creative Cloud desktop app. 

Uninstall the Creative Cloud desktop app on Mac

  1. Download the Zip file and mount the DMG file.
    1. DOWNLOAD
    2. Get file - Creative Cloud Uninstaller
  2. Depending upon your security settings, you may receive a warning to open the uninstaller from the mounted DMG file. Click Open to continue.
  3. The installer prompts you to confirm that you want to uninstall the Creative Cloud desktop app. Review the message and click Uninstall.
  4. The uninstaller removes the app from your computer and displays a confirmation message. Click Close.
  5. Download and install the Creative Cloud desktop app.​​​​​​​
  6. Download and install the Creative Cloud desktop app.