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Enterprise Resource Access - Using Computerized Information Access (CIA) Request

Accessing Enterprise Resources

Computerized Information Access (CIA) Request forms document, monitor, and manage access to enterprise resources like PeopleSoft, which accesses Human Resources or Student Administration information, and other information systems, like Active Directory and OnBase Document Repository.  CIA Request Process, through the use of OnBase Workflow, is the method that:

  • Obtains MPP approval
  • Documents Security Administrator authorization
  • Ensures training requirements are met

CIA Requests are required when new access is needed or people transfer from one department to another. 

Creating a CIA Request

As of Monday, November 6, 2017 creation of CIA Requests has moved to a delegated process.  Each college, division, and unit selected who would be their CIA Delegate.  Please ask your AA/S or ASC who is your CIA Delegate.  Then work with your CIA Delegate to create your CIA Request.

New CIA Delegates can be added by sending the person's name, emplid & email address to: cia-support@csusb.edu.  Be sure to "cc" the MPP and the individual.

Resources - Instructional Guides

Additional assistance is found in these guides:

Here's a list of other guides available in the ITS Knowledge Base.  

Questions? - contact cia-support@csusb.edu.

Prerequisites

There are two types of prerequisites: training and paperwork.  All components require at minimum Information Security Training. Many components have additional training requirements. Only a few information resource components have paperwork requirements.  

The Information Security training teaches recommended security practices for minimizing risks and preventing leaks of sensitive information. It also provides a review of roles and responsibilities regarding private information by addressing federal law, state law, and university policies, including the Acceptable Use Policy for Electronic Communication.

To sign up for training go to ITS Training Services which is found here:  https://www.csusb.edu/its/training

Frequently Asked Questions

  • What if the paper CIA form is needed?

Old PDF versions of the CIA form are available by sending a request to: cia-support@csusb.edu.

  • What if I have incorrect or incomplete access after a request is completed?

If you believe there was a mistake or that your access is incomplete then email cia-support@csusb.edu.  If you're having trouble logging in then contact the Technology Support Center.

  • How do is the access to suspend or remove access of an employee accomplished?

An MPP email request to cia-security@csusb.edu will work.  In the email include the name, employee ID, and date last physically worked in the unit.  Another way to remove access is by submitting an 

 request form.

  • What if someone transfers departments?

People moving from one department to another will lose their administrative access.  It is recommended that a CIA Request from the new department with new MPP and supervisor information be submitted before the transition occurs. 

  • What happens when someone goes on temporary or permanent leave of absence, or temporary reassignment?

When such an event occurs, supervisors must notify human resources and submit an Access Removal request form or email cia-security@csusb.edu with the name, employee ID, include start and end dates of absence. The Security Administrator will revoke the appropriate access and notify the Supervisor upon completion. These actions are done because Supervisors are responsible for protecting the confidentiality, integrity, and availability of sensitive information for personnel transferred to other positions, granted temporary or permanent leave of absence, or terminated from employment. 

To reinstate access, returning personnel will need to submit a new CIA Request form.