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ITS Strategic Plan 2020-2022

Goal 01 - E-Learning

Online and Hybrid Course Development, Faculty Support, Instructional Design, Learning Management Systems, Faculty Communication Portals, Affordable Learning Solutions (AL$), Chancellor Office Initiatives, Next Generation Distance Learning/Video Conferencing, Classroom and Student Engagement
 

Objective 1

Support student success by creating new quality online courses each academic year to facilitate the Graduation Initiative 2025.

Strategy

ATI will target 1) courses taught by faculty who haven’t yet taken the CSU CO course “Introduction to Teaching Online Using QLT”; 2) high DFWI and bottleneck courses; and 3) courses taught by alumnae of the CO QLT course for development as quality online courses (defined as courses which fulfill all 22 objectives of ATI’s online course evaluation instrument, which is based on the “QLT core 24” instrument). Faculty must receive chair consent and agreement that the course will be taught in the academic year following development. To mobilize and multiply expertise in online teaching, we will offer a course release to one expert faculty member from each college per semester to help targeted faculty from their college develop their courses. Our target is to develop 100 new quality high-DFWI, bottleneck, and other online courses in each of 2021-2022 and 2022-2023 (this represents about a 10% annual increase based on the number of classes coded OL or FO in AY 2019-2020). Also, we will competitively recruit one Faculty Peer Tech Advisor from each college to provide 130 hours in peer-peer support each semester (an average of nine hours support per week per college).

Outcomes

  1. Success rates for students in the new quality online courses will be greater than success rates in other online and face-to-face sections with similar course content.
  2. Student evaluations of the new courses will reflect the quality of their design and implementation, with average ratings of 3.5 or better on a modified 5-point QLT Student Survey.
  3. The peer-peer professional development from the Faculty Peer Tech Advisors will aid faculty in selecting and implementing pedagogically effective practices in their new courses.

University SP Alignment

Goal 1 - Student Success, Objectives 4 and 5

Objective 2

Design and start development of a comprehensive institution-wide infrastructure to support both students and faculty in a scalable, quality online “campus”

Strategy

Work with Student Affairs, Undergraduate Studies, and the college Deans to assess current student support for online learning; add and revise services and communication, including a website, to facilitate comprehensive, cohesive support for online learning, including technical support and tutoring in best practices in online learning and in specific subject matter.

Outcomes

A plan for an online "campus" infrastructure that includes academic practice, institutional planning, technology, and recruiting and enrollment will be completed by the end of 2020-2021.

University SP Alignment

Goal 1- Student Success, Objective 4, 5

Objective 3

Formally establish an immersive learning center on campus, to include: (a) piloting and assessing immersive learning applications for at least eight courses/ year for the next two academic years; (b) at least two external (industry, community, or academic) partnerships/ year for the next two years; (c) at least $50k in external (non-ITS) support over the next two years.

Strategy

Partnerships with faculty on campus, networking with other campuses, integration of instructional design into the lab, grant writing.

Outcomes

  1. Students in courses with immersive learning modules will show an increase in student engagement.
  2. Students will show greater retention of course content.
  3. External partners will provide internship opportunities for XR students.
  4. The xREAL Lab will be self-supporting by 2021-2022.

University SP Alignment

Goal 2 – Faculty and Staff Success, Objective 1

Objective 4

Establish partnerships with the faculty community to utilize high performance computing and the Pacific Research Platform and in partnership with IBM

Strategy

Develop and implement the concept of a campus High Performance Computing Center, which would include outreach and professional development for faculty interested in utilizing high-performance computing.

Outcomes

New faculty partnerships will promote innovation and professional development for faculty members in 2020-2022.

University SP Alignment

Goal 2- Faculty and Staff Success, Objective 3, 4

Objective 5

Transition to and implement Faculty 180 for use in creation of Faculty Activity Reports, complete enhancements for Interfolio

Strategy

Work with ITS personnel and Faculty Affairs and Development to transition the Faculty Activities Report (FAR) component of the RPT process from Interfolio to Faculty 180, facilitating a more automated process in which FARs are created from data residing in Faculty 180 rather than manually uploaded into Interfolio.

Outcomes

  1. The more automated process of compiling FARs will save faculty time.
  2. At least 25% of total annual Faculty Activity Reports (FARs) will be in the Faculty 180/Interfolio system in 2021-2022.

University SP Alignment

Goal 2- Faculty and Staff Success, Objective 2

Goal 02 - iCoyote

Mobile Everything, Improve Classroom Technologies, Electronic Forms, Student Communication Portals, Enterprise Workflow Management, World Class One-Stop Services and Collaboration Technologies

Objective 1

Design and implement a support structure for students taking online courses

Strategy

In collaboration with the TRC, UGS, and Academic Affairs, ITS and ATI will design and implement a comprehensive support structure for students taking online courses. The structure will include the Blackboard-based course "Learning from a Distance"; tutoring and mentoring by advisors in best practices in online learning; and feedback mechanisms to identify students who need help in online learning.

Outcomes

  1. Students who engage in the Blackboard course “Learning at a Distance: Skills for Success in the Virtual Classroom” will show enhanced performance in the class relative to those who did not engage.
  2. At least 25% of CSUSB undergraduates will elect to engage in the Blackboard course.

University SP Alignment

Goal 1- Student Success, Objective 4, 5

Objective 2

Implement chatbots that cover up to 20 different highly common administrative, technical, and academic-related functional areas or topics.

Strategy

Identify high demand services and topics, such as Advising, and work with each administrative area through the process of writing, building, testing, supporting, and maintaining a chatbot. Anticipated topics include:

  • Student Financials (Financial Aid and Student Financial Services)
  • Parking Services
  • Career Center
  • Technology Support Center
  • Admissions
  • Advising
  • Orientation & First-year Experience
  • Office of the Registrar

Outcomes

Students, faculty, staff and visitors will become aware of the function and usefulness of the university chatbot, and become increasingly self-sufficient at locating and identifying desired information through use of the bot on the web, the campus portal, and the mobile app.

University SP Alignment

Goal 1- Student Success, Objective 4, 5

Objective 3

Digitally transform and automate at least twenty processes across the University

Strategy

Streamline manual and paper processes that require workflow, approvals, and user notifications. Coordinate with ITS units involved in workflow solutions to create a clear path from idea to implementation, connecting each problem with the right tool to solve it. Additionally, coordinate and consult with a diverse community to address and prioritize which processes to be improved, opening the decision making process to the campus community.

Outcomes

  1. A workflow framework for processing digital transformation projects from intake through implementation will be developed such that it coordinates multiple ITS units and identifies the optimal tools and the extent of transformation.
  2. Twenty or more processes across the University will become more efficient through digital transformation.

University SP Alignment

Goal 1- Student Success, Objective 4, 5, Goal 2- Faculty and Staff Success, Objective 3, 4, Goal 3- Resource Sustainability and Expansion, Objective 4

Objective 4

Move all faculty SOTEs online with the goal of a 100% student response rate.

Strategy

Collaborate with other CSUSB divisions on a student outreach and incentive plan to maximize the e-SOTEs completion rate.

Outcomes

  1. An increased percent of students will contribute to evaluations of faculty to provide a more representative measurement of their teaching effectiveness. 2. Staff’s manual work in processing paper SOTEs will be eliminated.

University SP Alignment

Goal 1- Student Success, Objective 4, 5, Goal 2- Faculty and Staff Success, Objective 3, 4, Goal 3- Resource Sustainability and Expansion, Objective 4

Objective 5

Increase Affordable Learning Solutions (AL$) cost savings to students by 10% each year

Strategy

Collaborate with and provide support to the AL$ Director to continue the great success of 2018- 2020 in adoption of affordable learning solutions by CSUSB faculty

Outcomes

AL$ savings will be increased by $100,000 in 2020-2021.

University SP Alignment

Goal 1- Student Success, Objective 4, 5

Objective 6

Achieve rankings on success indicators above baseline on all three areas of the Accessible Technology Initiative namely, Web, Instructional Materials and Procurement.

Strategy

The Accessible Technology Services team will continue to collaborate with applicable campus constituents to ensure that all areas of the Accessible Technology Initiative are being addressed.

Outcomes

  1. Digital content producers across campus (including creators of documents, videos, and audio content) will be trained on accessibility best practices, will know who to contact for support, and will check content for accessibility prior to posting. Content will be vetted via monthly automated scans and the manual evaluation process.
  2. The accessible procurement process will ensure that all purchased information and communication technology will be accessible for all students, faculty and staff.

University SP Alignment

Goal 1- Student Success, Objective 4, 5

Objective 7

Enhance user experience and functionality of the myCoyote Portal and Mobile App. Create an intuitive and user-friendly experience for students, faculty and staff.

Strategy

Redesign the myCoyote portal and mobile app for better usability and functionality. Add features such as: - Redesign of public login page and home page - Add unique Student Profile information to student home page - Chatbot integration - Inclusion of virtual, interactive campus map and wayfinding - Campus Directory integration - Class Schedule integration - Timely, real-time personalized notifications such as holds, due dates, appointments, grad check - Opt-in Notifications on campus Events and Free Food Work with the Student Success Technology Team (SSTT) and authoritative administrative offices to determine and prioritize next best steps. Work with ASI and SSTT to ensure student input and feedback.

Outcomes

Students will be better able to recognize and solve problems in a timely manner.

University SP Alignment

Goal 1- Student Success, Objective 4, 5, Goal 2- Faculty and Staff Success Goal 3- Resource Sustainability and Expansion, Objective 4

Objective 8

Simplify advisor facing systems and create a single pane interface for effective advising

Strategy

Assess needs of Advising and Academic Services to identify the key elements of advising, and the resources currently used. Consolidate, eliminate, and build a single system in which advisors can see individual student information to advise.

Outcomes

Advisors will more quickly answer student questions by accessing a composite of the student’s record in a single pane. The integration of student data will increase the likelihood of transmitting accurate information to the student.\

University SP Alignment

Goal 2- Faculty and Staff Success

Objective 9

Create and implement a fully online orientation for international students and retention.

Strategy

ITS will work with Enrollment Management, Graduate Studies and CEGE to create a fully online orientation program for international students.

Outcomes

  1. International students will access the international student orientation and upload their documents remotely.
  2. Online uploading of student documents will save staff time.

University SP Alignment

Goal 1- Student Success, Objective 4, 5

Objective 10

Enhance and provide more support for the objectives of the Basic Needs Initiative

Strategy

  • Collaborate with Student Affairs, the Basic Needs Committee, and the Food Service Provider to develop a push notification system that will notify students (who opt-in) of free food availability on campus left over from catered events.
  • Implement a new program called Meal with a Mentor, to connect campus mentors with students. Support mentorship in a relaxed and comfortable environment. Work with ASI to launch the program to encourage mentors and mentees meeting for a meal.

Outcomes

  1. Students who opt in to the notification system will have the opportunity to receive free food from nearby events with catering surpluses.
  2. Students will increase their network in a safe context and gain input from mentors.

University SP Alignment

Goal 1- Student Success

Objective 11

Create a “One-Touch Graduation” process.

Strategy

3 fronts: 1) Grad Check will be initiated by Registrar's Office 2) Graduation event will issue digital, scannable tickets with the help of Events and Guest Services, and 3) Overall graduation process and its stages completed through a mobile device

Outcomes

Students will experience graduation preparation (from Grad Check to ceremony) as a series of seamless, automatically initiated, online processes.

University SP Alignment

Goal 1- Student Success

Goal 03 - University Analytics

Institutional Intelligence, EAB, Enterprise Data Warehouse, Financial Data Warehouse, Predictive Analytics, End User Empowerment Intelligence

Objective 1

Enhance data literacy

Strategy

1) Create digital storytelling 2) Increase workshops, consultations, presentations, self service dashboards 3) Retire old dashboard and acquire Tableau

Outcomes

  1. The campus community will be knowledgeable about current basic institutional data.
  2. The campus community will obtain data directly from Tableau dashboards.

University SP Alignment

Goal 1-Student Success

Objective 2

Begin authentic assessment

Strategy

1) roll out Portraits of Innovation as end-of-year report organized by goals, 2) implement new reporting process for ITS departments and offices involving monthly reports and end-of-year report, 3) develop assessment plans for each ITS office

Outcomes

  1. ITS leaders will report progress and achievements with a focus on impact.
  2. ITS departments will incorporate continuous improvement planning in the ITS Strategic Plan through 2022.

University SP Alignment

Goal 2-Faculty and Staff Success

Objective 3

Enhance data governance and data democracy

Strategy

1) develop standards and procedures for sensitive data requests and 2) develop a streamlined process on request for information 3) set up Tableau dashboards with SSO

Outcomes

  1. This formalized system for requesting sensitive data will facilitate decision making regarding access and secure the data.
  2. Campus members will obtain student data from a secure, non-public dashboard.

University SP Alignment

Goal 1-Student Success

Goal 04 - Stable and Secure Infrastructure

Next Generation Wired and Wireless Networks (Indoor and Outdoor), Cloud Architectures, Information Security & Privacy, University Policies, Distributed Technologies, User Provisioning and Authentication Systems, Green Technologies

Objective 1

Deploy Multi-Factor Authentication across campus

Strategy

Deploy MFA to all employees and to students

Outcomes

Campus members will adopt multifactor authentication to increase data security in their accounts.

University SP Alignment

Goal 2- Faculty and Staff Success

Objective 2

Implement a new identity management system

Strategy

Deploy Fischer IDMS and implement password expiration across campus over a period to ensure all accounts are activated in the new IDMS

Outcomes

Users will have multiple mechanisms for independently resetting their passwords without assistance.

University SP Alignment

Goal 2- Faculty and Staff Success

Objective 3

Enhance current wireless access and expand wireless access to additional outdoor areas within the campus

Strategy

  1. Evaluate new solutions that can bring outdoor wireless coverage to populated outdoor areas
  2. Enhance indoor wireless through replacement from the CNI program
  3. Leverage existing outdoor infrastructure (e.g. Blue phones) to expand wireless coverage
  4. Expand outdoor Wifi on the Palm Desert campus with 14 AP’s

Outcomes

The campus community and visitors will access wifi with increased coverage and reliability on campus.

University SP Alignment

Goal 1- Student Success, Objective 4, 5, Goal 2- Faculty and Staff Success

Objective 4

Modernize campus

Strategy

  1. Reduce campus dependencies for analog telecommunication systems
  2. Replace and migrate campus MPOE from the AD building
  3. Reduce desktop phone dependency
  4. Expand the utilization of online communication tools for student, faculty and staff voice and instant conversations
  5. Explore and leverage the latest 5G connectivity

Outcomes

  1. Staff and Faculty will provide support for students independent of physical access to campus communication resources.
  2. Physical phones will be reduced in work spaces.
  3. Use of analogue FAX machines will be reduced by 95%.

University SP Alignment

Goal 3- Resource Sustainability and Expansion

Objective 5

Fully develop a five-year strategy and implementation plan for cloud migration

Strategy

  1. Evaluate existing virtual systems using Cloud Readiness Framework
  2. With a focus on institution first, continue to migration/implementation plan for different clusters of systems/ services to leverage cloud services.
  3. Establish new funding and OpEx model and framework to support cloud services

Outcomes

With a focus on institution first, the ITS strategy and implementation plan will include a rubric for assessing six dimensions such as organization readiness, vendor readiness, cloud migration and implementation plan(s), data security risks, current technology infrastructure, and funding for new, existing system and service renewals for cloud opportunities and prioritize cloud services over hosting in the data center when possible.

University SP Alignment

Goal 3- Resource Sustainability and Expansion, Objective 4

Objective 6

Reduce our campus risk by promoting an effective continuous compliance and security awareness campaign throughout the campus.

Strategy

  1. Develop a matrix for the periodic review, updating and creation of CSUSB security standards, which will include promoting these standards to the campus community.
  2. Empower the campus community to protect our organization’s data by educating them, using security awareness tips, Cyber Security Awareness Month activities and training sessions through SDC.

Outcomes

  1. Campus members will have increased awareness of information security guidelines and practices.
  2. Campus members will take steps to increase security.

University SP Alignment

Goal 3- Resource Sustainability and Expansion

Objective 7

Enhance methods of processing continuous compliance audit reviews.

Strategy

1. Utilize the newly created Periodic Certification Template in Cherwell for future access audits, 2. Enhance methods of accessing CIA requests through OnBase for our users, 3. Make better use of resources to efficiently conduct the Sensitive Data Inventory. 4. Measure adherence to and compliance of health information privacy and security regulations by distributing the annual HIPAA survey to campus stakeholders.

Outcomes

  1. Offices will improve compliance with CO, state and federal mandates.
  2. Offices will demonstrate increased security.
  3. Compliance will be more efficient.
  4. Stakeholders will increase their accountability for their role in access control.

University SP Alignment

Goal 3- Resource Sustainability and Expansion

Objective 8

Integrate EMS system with E-signs for classroom occupancy and availability

Strategy

Integrate the classroom management system with the campus classroom room controller system, integrate room electronic signs into the campus emergency alert system, integrate wayfinding into room electronic signs.

Outcomes

  1. Knowledge of equipment utilization will be gained by the documentation of room/equipment usage by Osher Lifelong Learning Institute courses, outside community events, and students’ collaborative workspace in addition to academic courses.
  2. Students will be able to determine the availability of and use rooms as a stable space for collaboration and study.

University SP Alignment

Goal 1- Student Success, Objective 4, 5, Goal 2- Faculty and Staff Success

Goal 05 - iEngage

Inland Empire Regional Broadband Consortium (IERB), Riverside County Digital Divide Project, Collaboration with SBCUSD on GearUp and Other Programs. Engage with the Office of Community Engagement on Community Technology Projects

Objective 1

Enhance partnership with school districts and community colleges to bridge the digital divide in the Inland Empire

Strategy 1

Work with the Val Verde School District, the Inland Empire Regional Broadband Consortium, CENIC and the National Community Renaissance (NCORE) to help bring broadband connectivity to underserved areas in San Bernardino and Riverside counties

Outcomes 1

All students, faculty and staff at CSUSB will have broadband Internet connectivity

University SP Alignment 1

Goal 4- Community Engagement and Partnerships, Objective 2

Strategy 2

Work with Fontana and Rialto School Districts to connect to CENIC hub

Outcomes 2

Both Rialto and Fontana School Districts will be connected to the CENIC hub.

University SP Alignment 2

Goal 4- Community Engagement and Partnerships, Objective 2

Strategy 3

Work with CENIC on Community Internet Exchange Points (IXPs)

Outcomes 3

Broadband access for communities surrounding the university will be improved.

University SP Alignment 3

Goal 4- Community Engagement and Partnerships, Objective 2

Objective 2

Expand our work with the Educational Broadband Spectrum (EBS) initiatives

Strategy

Collaborate with K-12 and Community College Districts to utilize EBS credits to provide Internet access to underserved areas.

Outcomes

CSUSB will share our credit resources beyond the campus community to increase mobile connectivity for external users within the Inland Empire. The number of partnered school districts and community colleges will double.

University SP Alignment

Goal 4- Community Engagement and Partnerships, Objective 2