ITS Strategic Plan 2016-2020 (PDF)
Mission
Our mission is to support student, faculty and staff success by providing world class customer service, fostering faculty-led innovation and research, and enhancing operational efficiency through the effective use of information technologies.
Core Values
- Fairness & Equity
- Transparency
- Integrity
- Innovation
- Consultation
- Collaboration
- Communication
Trustee Initiatives (TI)
- Tenure-Track Faculty Hiring
- Enhanced Advising
- Augment Bottleneck Solutions Initiative
- Student Preparation
- High Impact Practices for Student Retention
- Data-Driven Decision Making
GOAL 01
E- Learning – Online and Hybrid Course Development, Faculty
Support, Instructional Design, Learning Management Systems,
Faculty Communication Portals, E-Textbooks, Chancellor
Office Initiatives, Next Generation Distance Learning/Video
Conferencing, Classroom and Student Engagement
GOAL 02
iCoyote – Mobile Everything, Improve Classroom
Technologies, Electronic Forms, Student Communication
Portals, Enterprise Workflow Management, World Class One-
Stop Services and Collaboration Technologies.
GOAL 03
University Analytics – Institutional Intelligence, EAB,
Enterprise Data Warehouse, Financial Data Warehouse,
Predictive Analytics, End User Empowerment Intelligence.
GOAL 04
Stable and Secure Infrastructure – Next Generation
Wired and Wireless Networks (Indoor and Outdoor), Cloud
Architectures, Information Security & Privacy, University
Policies, Distributed Technologies, User Provisioning and
Authentication Systems, Green Technologies.
GOAL 05
iEngage – Inland Empire Regional Broadband Consortium
(IERB), Riverside County Digital Divide Project, Collaboration
with SBCUSD on GearUp and Other Programs. Engage
with the Office of Community Engagement on Community
Technology Projects.
Dear Campus Community,
I am pleased to present to you today the Information Technology Services (ITS) Strategic Plan 2016-2020. This document is a culmination of thoughtful and consultative work done by a team of students, faculty and staff from throughout the University community, and will guide the ITS Division in the support of students, faculty and staff and the academic mission of CSUSB for the next four years. The process started in October of 2015 with a series of presentations by experts from within and outside of CSUSB. This was followed by faculty and student forums, ITS divisional meetings, and surveys to students, faculty and staff. We received valuable feedback regarding the internal operations of the ITS Team as well as where we need to be headed over the next four years.
We divided the feedback we received from the Campus Community into three categories: (1) Operational, (2) Tactical, and (3) Strategic. We are addressing many of the issues expressed in the operational and tactical feedback and present to you the strategic goals and objectives of the process. We are currently prioritizing the objectives within each goal and formulating an implementation plan, which we hope to start operationalizing during the summer.
The strategic plan is aligned with the University Strategic Plan as well as the California State University Trustee Initiatives, both of which focus on the success of the academic mission of CSUSB.
We are looking forward to consulting, collaborating and communicating with all constituents of our campus community as we move forward with implementation. I sincerely appreciate your participation in, and engagement with, the formulation of our ITS Strategic Plan.
Best regards,
Samuel Sudhakar
Vice President for Information Technology Services & CIO
ssudhakar@csusb.edu
(909) 537-5100
ITS Strategic Planning
| Date | Activity |
|---|---|
| July 21, 2015 | Amir Dabirian, VP & CIO of Cal State Fullerton presentation to ITS Leadership Team |
| July 27, 2015 | Dr. Monty Van Wart, Professor, Public Administration presentation to ITS Leadership Team |
| August 25, 2015 | Dr. Brad Wheeler, VP & CIO of Indiana State University Presentation to ITS Leadership Team |
| November 4, 2015 | ITS Leadership Retreat - Moderated by Amir Dabirian, VP & CIO of Cal State Fullerton |
| November 16, 2015 | Faculty Survey |
| November 24, 2015 | Faculty Forum |
| December 1, 2015 | ITS Staff Strategic Planning Forums moderated by Joanna Oxendine, Institutional Effectiveness Associate |
| December 3, 2015 | ITS Staff Strategic Planning Forums moderated by Joanna Oxendine, Institutional Effectiveness Associate |
| December 11, 2015 | John McGuthry, VP & CIO of Cal Poly Pomona presentation to ITS Leadership Team |
| December 17, 2015 | ITS Staff ITS Strategic Planning Wrap Up Session |
| January 22, 2016 | Hillary Baker, VP & CIO of Cal State Northridge presentation to ITS Leadership Team |
| January 22, 2016 | Hillary Baker, VP & CIO of Cal State Northridge presentation to Faculty and ATI Team - CSUN iPad Initiative |
| February 4, 2016 | Student Forum |
| February 5, 2016 | Staff Survey |
| E- Learning - Co-Chairs - Dr. Terri Nelson & Dr. Michael Chen | |
| E-Services - Co-Chairs- David Nimri & Jim O'Linger | |
| Analytics - Co-Chairs - Dr. Muriel Lopez Wagner & Lenora Rodgers | |
| Secure and Stable Infrastructure - Dr. Jake Zhu & Gerard Au | |
| Community Engagement - Dr. Diane Podolske & Felix Zuniga | |
| March 29, 2016 | First draft of Strategic Plan sent to ITS Division for feedback |
| First draft of Strategic Plan sent to various campus constituents for feedback | |
| April 4, 2016 | First draft of Strategic Plan sent to IT Governance Executive Committee for feedback |
| April 5, 2016 | Core Values Survey sent to ITS Division for feedback |
| April 8, 2016 | Draft Strategic Plan revised by WG Co-chairs |
| April 20, 2016 | Strategic Plan to IT Governance Executive Committee for approval |
| April 27, 2016 | Final Draft of Strategic Plan Delivered to VPC |
Working Groups
We want to express our sincere appreciation to the following colleagues for their help in developing the strategic plan.
| e-Learning | Department / College |
|---|---|
| Dr. Michael Chen, Co-Chair | Information Technology Services |
| Dr. Terri Nelson, Co-Chair | World Languages & Literature |
| Tracy Medrano | Information Technology Services |
| Khalil Daneshvar | Information Technology Services |
| Thinh Ly | College of Education |
| Dr. Elsa Valdez | Sociology |
| Dr. Janine Kremling | Criminal Justice |
| Mellissa Patton | Student Representative |
| University Analytics | Department / College |
|---|---|
| Lenora Rodgers, Co-Chair | Information Technology Services |
| Dr. Muriel Lopez-Wagner, Co-Chair | Institutional Research |
| Dr. Mihaela Popescu | Information Technology Services/Communications |
| Dr. Chris Lindfelt | Undergraduate Studies |
| Anthony De La Loza | Information Technology Services |
| Dorothea Cartwright | English |
| Alicia Silva | Student Representative |
| iCoyote | Department / College |
|---|---|
| David Nimri, Co-Chair | Information Technology Services |
| Jim O’Linger, Co-Chair | Information Technology Services/td> |
| Jaime Long | Social & Behavioral Sciences |
| Dr. Daniel Macdonald | Economics |
| Eduardo Mendoza | Advising and Academic Services |
| Felix Zuniga | Information Technology Services |
| Gerardo Garcia-Sotelo | Information Technology Services |
| Jana Dhargalkar | Student Representative |
| Talisa Terrell | Student Representative |
| Angelica Hurtado | Student Representative |
| Selena Lopez | Student Representative |
| ASI Advocate | Student Representative |
| Dora Baldwin | Student Representative |
| Stable & Secure Infrastructure | Department / College |
|---|---|
| Gerard Au, Co-Chair | Information Technology Services |
| Dr. Jake Zhu, Co-Chair | Information Technology Services |
| Dr. Javier Torner | Information Technology Services |
| David Hatch | Information Technology Services |
| Andy Chander | Information Technology Services |
| Ian Jacobs | Information Technology Services |
| Dora Baldwin | Student Representative |
| iEngage | Department / College |
|---|---|
| Felix Zuniga, Co-Chair | Information Technology Services |
| Dr. Diane Podolske, Co-Chair | Community Engagement |
| Dr. Cesar Caballero | John Pfau Library |
| Dr. Edna Martinez | Doctoral Studies |
| Steve Waldman | Information Technology Services |
| Qiana Wallace | Undergraduate Studies |
| Janette Flores | Information Technology Services |
| Erika Flores | Student Representative |
| Liam Clapworth | Student Representative |