Technical Support Contact Information
Mr. Pedro Lorenzano Rodriguez
Information Technology Consultant I
Office: JB 351
Phone: (909) 537-5430
Ms. Ching-yi Wang
Information Technology Consultant,
College of Natural Sciences, Lead Tech
Office: BI 021
Phone: (909) 537-5335
Information Technology Consultant II
Office: JB 351
Phone: (909) 537-5422
Service we provide
For Staff and faculty
We provide software, and hardware support to tablets, laptops, desktops and lab equipment. We provide consultation and quote on equipment for personal use or for classroom uses.
We provide support for software and hardware used in the lab room, as well as student account/access. We also provide lab equipment for checkout.
How to Access the Lab Computers Remotely
- Remote Access to CSE Linux Lab with PuTTY
- SSH X11 Forwarding Tutorial
- X11 Forwarding on Windows with Cygwin
- VNC Instructions for Windows
- VNC Instructions for Mac OS
- VNC Instructions for Linux
- Combined VNC Instructions for Windows, OS X and Linux
- Horizon VDI Instruction
- Linux Lab File Transfer with CyberDuck
- Project Machine Request Form
- Laboratory Equipment/Device Checkout Form
- Microsoft Academic Alliance Development Tools Student Use Form
Free Microsoft Azure Dev Tools for Teaching
Azure is a comprehensive set of cloud services that developers and IT professionals use to build, deploy, and manage applications through a global network of datacenters. In cooperation with Azure, CSUSB offers a variety of free resources for both students and faculty.
Imagine: Try Azure App Services, a fully-managed cloud offering that enables you to build and deploy native and web apps in minutes.
Visual Studio Dev Essentials: Everything you need all in one place, Developer tools, Cloud services, Software, Training and support.
Microsoft IT Pro Cloud Essentials: Get started with Azure and learn new skills. Azure Essentials can help you take it further. Choose a topic and use the curated set of demo videos, hands-on labs, and product trials to learn about and try Azure at your own pace.
Azure Free Account: Test and deploy enterprise apps, Create custom mobile experiences, & Gain insights from your data.
VMware Academic Programs
If you are enrolled in a computer science course, you are eligible to obtain many VMWare development tools free of charge for academic use. These tools include VMware Fusion, VMware Workstation, VMware vSphere, VMware vCenter, etc. You can install these tools on a laptop or home computer.
Complete the Microsoft and VMware Academy Program Student Use Agreement Form and submit it at the help desk. After the help desk creates your account, you will be able to log into the CSUSB CSE Academy Software Center and download VMWwre tools.