Instructional

Yes, refunds will continue to be processed on a weekly basis.  You are encouraged to enroll in direct deposit in order to receive your refund safely and securely.  We will continue to issue checks for students not enrolled in direct deposit, however, as services on and off campus are impacted, there may be delays in receiving your check via US Mail. 

Please contact the appropriate office to determine if you are eligible for a refund.  Any credit on your account will be applied toward any outstanding university debt, and if applicable, a refund will be processed.  Typically, refunds are processed in about 4-6 weeks, but there may be delays.

Please scan and email all forms to sfs@csusb.edu for processing.  Due to the reduced number of staff on campus, please expect delays for any forms that are submitted via US Mail and Fax.  Student Financial Services will not be receiving any forms in-person at this time.

Each college Dean will determine whether Course and Material fees will be charged for spring 2020.  This determination will be made based on whether the approved additional materials (or equivalent materials in an on-line environment) for each course will be received by students in the class. On or before, May 15, 2020, course and material fees listed will be updated on the Spring 2020 Course and Material Fees spreadsheet to reflect courses that will continue to require the fees for spring 2020. 

Yes, the following changes are effective immediately for spring 2020 quarter only:

• Registration Holds for Late and Outstanding Payments – students with outstanding balances for spring 2020 only will be able to make registration adjustments through Census.  No registration holds will be applied for spring 2020 for outstanding balances.  Students are reminded that they remain responsible for any outstanding balances.
• Late Registration Payment Fee – this $25 fee will not be assessed for spring 2020.
• Installment Payment Plan (IPP) - students utilizing installment plans will not be charged either the installment fee or the late fee for spring 2020 only.  This fee will be reversed off student's accounts by May 1, 2020.
• Student Housing Late Payment Fee - students in on-campus housing will not be charged a late fee for spring 2020 payments.
• Student Housing Cancellation Fee – students in on-campus housing who wish to cancel their housing agreement may do so without any cancellation fees or penalties.  Please contact the Department of Housing and Residential Education to complete the cancellation process or submit a cancellation request through the Housing Portal at www.csusb.edu/housing.

In an effort to ensure social distancing, Student Financial Services will only provide arrangements for one in-person pickup time per each scheduled payday.  This is due to the new campus operations implemented by CSUSB to respond to the novel coronavirus (COVID-19) outbreak.  All paychecks that are not picked up in-person on the scheduled payday during the times advertised via email will be mailed to the mailing address we have on file.  Please keep an eye out for your paycheck in the mail. 

No, there is no need to email us again.  We will continue to mail your paycheck home for as long as the current campus operations related to COVID-19 remain in place.   

Please email your authorization to paycheckbymail@csusb.edu and include your Coyote ID Number and Full Name in the email message.  Faculty, Staff, and Students that wish to have their paychecks mailed are required to update their mailing address. 

To update your mailing address, please follow the steps below:

1. Log in to my.csusb.edu
2. Click on the “My Personal Information” tile 
3. Click on “Home and Mailing Address” tile 
4. Review and click “edit” if you need to update your mailing address or click add a new address to create a mailing address.

Students are strongly encouraged to make payments online through their student portal to avoid any delays.  Student Financial Services has temporarily suspended taking any in-person payments.  Other payment methods are accepted.

In order to serve you best, please email sfs@csusb.edu.

Students who have experienced a significant change in their household financial situation are strongly encouraged to contact the Office of Financial Aid or Student Financial Services to discuss additional support alternatives.  Both offices are providing services to students from off-campus.  Please do not come to campus for service, instead, contact the office for direct service or an appointment.

Students who have experienced a significant change in their household financial situation are strongly encouraged to contact the Office of Financial Aid or Student Financial Services to discuss additional support alternatives.  Both offices are providing services to students from off-campus.  Please do not come to campus for service, instead, contact the office for direct service or an appointment.

For grant and loan questions, contact the Office of Financial Aid and Scholarships:

• Email: financialaid@csusb.edu
• Website: www.csusb.edu/financial-aid
• Phone:  909/537-5227

For billing and payment questions, contact the Office of Student Financial Services:

• Email: sfs@csusb.edu
• Website: sfs.csusb.edu

The ability for students to edit or add their direct deposit information in their student center has temporarily been suspended.  At this time, students may contact Student Financial Services by email at sfs@csusb.edu to delete/remove their direct deposit information only.  Students who have their Direct Deposit deleted will automatically receive paper checks for any subsequent refunds as a result of a credit on their student account.  Student Financial Services will not be able to change/update the information currently provided. 

For security reasons, students should never include bank account information in any email correspondence sent to CSUSB.  The estimated time that direct deposit information can be added/edited has not been determined at this time.  This website will be updated when that information is available.