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FAQ

The dean playing in a virtual reality headset.
You've got questions? You aren't alone! We anticipate and pull some of the most frequently asked questions we receive here at ATI in the effort to serve you best.

General FAQs

I hear people talking about ATI, what are some of the things you do?

We are Academic Technology and Innovation, the home of pedagogy led innovation on campus. Reach out to us today and tell us what your dreams for your classes are, maybe we can help make those dreams come true!

Innovation FAQs

What innovative solutions do you have for different types of learners?

There are great strides in research and practice in this area, with responsive algorithms to personalize course content for students. Learn more about adaptive learning.

Is there a study on innovation in the classroom?

Yes! The Horizon Report is the longest running exploration of emerging technology supporting teaching, learning and creative inquiry. Read more about the Horizon Report.

What is innovation?

Innovation is where ideas and creativity meet to devise better solutions to unmet or unarticulated needs.

How do I innovate?

Contact ATI! We are here to help make faculty's vision for an innovative classroom come to life!

How do I get started innovating?

The best way to get started is to dream big, thinking about what your teaching may benefit from that isn't currently available. Then...reach out to ATI through the contact form and we can help take your idea to the next level!

What Pilot programs are you looking for? Currently have running?

We are piloting new innovations all the time. Contact us, follow us, and/or attend our ATI events and learn more about what we are running and what is on the horizon next!

Faculty Development FAQs

I'm part-time faculty. Am I a person you will work with?

Yes! We serve people teaching classes at all levels and at all stages in their careers!

Instructional FAQs

I missed the on-campus pickup time for my paycheck, can I come to campus another time to pick it up?

In an effort to ensure social distancing, Student Financial Services will only provide arrangements for one in-person pickup time per each scheduled payday.  This is due to the new campus operations implemented by CSUSB to respond to the novel coronavirus (COVID-19) outbreak.  All paychecks that are not picked up in-person on the scheduled payday during the times advertised via email will be mailed to the mailing address we have on file.  Please keep an eye out for your paycheck in the mail. 

Do I need to send an email each month to authorize my paycheck to be mailed?

No, there is no need to email us again.  We will continue to mail your paycheck home for as long as the current campus operations related to COVID-19 remain in place.   

How do I authorize you to mail my paycheck home?

Please email your authorization to paycheckbymail@csusb.edu and include your Coyote ID Number and Full Name in the email message.  Faculty, Staff, and Students that wish to have their paychecks mailed are required to update their mailing address. 

To update your mailing address, please follow the steps below:

  1. Log in to my.csusb.edu
  2. Click on the “My Personal Information” tile 
  3. Click on “Home and Mailing Address” tile 
  4. Review and click “edit” if you need to update your mailing address or click add a new address to create a mailing address.
How can I make a payment?

Students are strongly encouraged to make payments online through their student portal to avoid any delays.  Student Financial Services has temporarily suspended taking any in-person payments.  Other payment methods are accepted.

How do I contact your office?

In order to serve you best, please email sfs@csusb.edu.

What can I do if I or my family have experienced a change in my financial situation?

Students who have experienced a significant change in their household financial situation are strongly encouraged to contact the Office of Financial Aid or Student Financial Services to discuss additional support alternatives.  Both offices are providing services to students from off-campus.  Please do not come to campus for service, instead, contact the office for direct service or an appointment.

Students who have experienced a significant change in their household financial situation are strongly encouraged to contact the Office of Financial Aid or Student Financial Services to discuss additional support alternatives.  Both offices are providing services to students from off-campus.  Please do not come to campus for service, instead, contact the office for direct service or an appointment.

For grant and loan questions, contact the Office of Financial Aid and Scholarships:

For billing and payment questions, contact the Office of Student Financial Services:

Will I still receive my financial aid refund for spring 2020?

Yes, refunds will continue to be processed on a weekly basis.  You are encouraged to enroll in direct deposit in order to receive your refund safely and securely.  We will continue to issue checks for students not enrolled in direct deposit, however, as services on and off campus are impacted, there may be delays in receiving your check via US Mail. 

Can I get a refund for my parking and/or housing for spring 2020?

Please contact the appropriate office to determine if you are eligible for a refund.  Any credit on your account will be applied toward any outstanding university debt, and if applicable, a refund will be processed.  Typically, refunds are processed in about 4-6 weeks, but there may be delays.

How do I submit forms while your office is working remotely?

Please scan and email all forms to sfs@csusb.edu for processing.  Due to the reduced number of staff on campus, please expect delays for any forms that are submitted via US Mail and Fax.  Student Financial Services will not be receiving any forms in-person at this time.

Will I get a refund for my course or materials fee for spring 2020?

Each college Dean will determine whether Course and Material fees will be charged for spring 2020.  This determination will be made based on whether the approved additional materials (or equivalent materials in an on-line environment) for each course will be received by students in the class. On or before, May 15, 2020, course and material fees listed will be updated on the Spring 2020 Course and Material Fees spreadsheet to reflect courses that will continue to require the fees for spring 2020. 

Will there be any changes to the registration holds or late fees for spring 2020?

Yes, the following changes are effective immediately for spring 2020 quarter only:

  • Registration Holds for Late and Outstanding Payments – students with outstanding balances for spring 2020 only will be able to make registration adjustments through Census.  No registration holds will be applied for spring 2020 for outstanding balances.  Students are reminded that they remain responsible for any outstanding balances.
  • Late Registration Payment Fee – this $25 fee will not be assessed for spring 2020.
  • Installment Payment Plan (IPP) - students utilizing installment plans will not be charged either the installment fee or the late fee for spring 2020 only.  This fee will be reversed off student's accounts by May 1, 2020.
  • Student Housing Late Payment Fee - students in on-campus housing will not be charged a late fee for spring 2020 payments.
  • Student Housing Cancellation Fee – students in on-campus housing who wish to cancel their housing agreement may do so without any cancellation fees or penalties.  Please contact the Department of Housing and Residential Education to complete the cancellation process or submit a cancellation request through the Housing Portal at www.csusb.edu/housing.
Can I add, edit or delete my Direct Deposit information?

The ability for students to edit or add their direct deposit information in their student center has temporarily been suspended.  At this time, students may contact Student Financial Services by email at sfs@csusb.edu to delete/remove their direct deposit information only.  Students who have their Direct Deposit deleted will automatically receive paper checks for any subsequent refunds as a result of a credit on their student account.  Student Financial Services will not be able to change/update the information currently provided. 

For security reasons, students should never include bank account information in any email correspondence sent to CSUSB.  The estimated time that direct deposit information can be added/edited has not been determined at this time.  This website will be updated when that information is available.

Learning Technologies Solutions FAQs

I'm worried that adopting more tech. will take time away from my students. Will it?

No! Using more technology in the classroom doesn't have to be a time suck for you. We will get you set up right so that you and your students look forward to the efficiency and engagement in class without creating more headaches for you!

Accessibility FAQs

I have a question about the accessibility of my course materials, how can I get help?

We have a dedicated Accessible Technology Services team that can help you with all aspects of accessibility best practices. You can email accessibility@csusb.edu to submit a general accessibility inquiry.

Showcase FAQs

How can I know when the showcase is happening?

Watch for an announcement in your email or on our news and events page. And if you are faculty, consider being a presenter too! We want you to join us!

Where can I see more of what a showcase looks like?

There are some truly amazing ideas coming out of our faculty and their award-winning innovative teaching and can be viewed by topic.
 

Q2S FAQs

What does "Q to S" mean?

Q2S means "quarter to semester."

What are the design steps for Q2S?
  1. Define outcomes of course or lesson
  2. Write learning objectives for the module
  3. Assess existing content
  4. Determine any gaps or omissions
  5. Design content (prototype)
  6. Evaluate content by learning objectives
  7. Fill any gaps
  8. Create Assessment
What should I ask myself when looking at my coursework through Q2S transition?

Ask yourself the questions:

  • What do I already know?
  • What do I want my students to learn?
  • How do I expect the information to be presented?
  • Are my materials relevant and do they reflect the learning units?
Did you know - How is my contact time different in Semester from Quarter?

Q2S simultaneously changes the allocation of instructional time. The difference between the two system turns out to be only 250 minutes of instructional time translating to smaller instructional units spread out over a longer period of time.  

How do I convert a quarter class to semesters?

Talk to ATI! We can help! In addition, the University regularly updates information about conversion of classes of different types, units and more.

Blackboard FAQs

What is Blackboard?

The Blackboard Learning Management System (LMS) is an e-learning portal used by CSUSB students, faculty, and staff to spark engagement, promote active learning, and enhance the online learning experience, available 24/7.

Can I check my web browser?

For the most trouble-free experience with Blackboard, Mozilla Firefox is recommended. Check if Blackboard Learn supports your browser Browser Checker.

How do I access Blackboard?

To access Blackboard, go to my.csusb.edu, and login using your Coyote ID and password. If you need assistance with your login information, please visit our 24/7 online support center at Technology Support Center.